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Return Policy
1. Returns Eligibility:
Items must be unused, in the same condition as received, and in the original packaging.
Returns must be requested within [number] days of the purchase date.
2. How to Initiate a Return:
Contact our customer support at [email protected] to request a Return Authorization (RA) number.
Clearly mention the RA number on the outside of the package.
3. Return Shipping:
Customers are responsible for return shipping costs unless the return is due to a mistake on our part.
We recommend using a trackable shipping method for returns.
4. Refund Process:
Once we receive your return, it will be inspected for eligibility.
Refunds will be issued to the original payment method within 3-4 business days of receiving the returned item.
5. Exchanges:
We currently do not offer direct exchanges. If you need a different item, please initiate a return and place a new order.
6. Damaged or Defective Items:
In the rare event that you receive a damaged or defective item, please contact us immediately for assistance.
7. Non-Returnable Items:
Certain items, such as Sensors and merchandise, are non-returnable for hygiene or safety reasons.
8. Contact Information:
For any questions or concerns regarding returns, please contact our customer support at [email protected].
This return policy is effective as of january 2024 and may be subject to change. Please check our website for the most up-to-date policy.
Thank you for shopping with Animal Auto!